What is a cookie?
A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device. They cannot be used to identify you personally.
Cookies are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task;
- recognising that you may already have given a username and password so you don't need to do it for every web page requested; and
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
Types of cookies used
The Site uses the following categories of cookies:
- General cookies - this allows the Site to link the actions of a user during a browser session so that the Site is able to store certain information whilst the user is browsing the Site.
- Google Analytics cookies - Google Analytics sets cookies to help us accurately estimate the number of visitors to the Site and volumes of usage.
- Hotjar cookies - Hotjar sets cookies to track visitor behaviour on the Site, including click and scroll locations.
You can find more detailed information about the individual cookies we use and the purposes for which we use them in the tables below:
||To provide My SCVO account services||1 month|
||A value used to remember if the user has dismissed the privacy information banner||1 year|
|scvo_account||Randomly generated number||Used to allow a users to sign in and maintain a session with the site||1 month|
||Used to remember which information boxes a user has dismissed||1 year|
Google Analytics cookies
|_utma||Randomly generated number||This cookie is typically written to the browser upon the first visit to our site from that web browser. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.||2 years|
|_utmb||Randomly generated number||This cookie is used to establish and continue a user session with our site. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, continuing a single session for as long as user activity continues within 30 minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.||30 minutes|
|_utmc||Randomly generated number||This cookie operates in conjunction with the utmb cookie to determine whether or not to establish a new session for the user. Should a user visit our site, exit the browser and then return to our website within 30 minutes, the absence of the utmc cookie indicates that a new session needs to be established.||End of session|
|_utmz||Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)||This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site.||6 months|
For further details, please see the 'about Hotjar' section of Hotjar's support site.
|_hjClosedSurveyInvites||Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.||365 days|
|_hjDonePolls||Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||365 days|
|_hjMinimizedPolls||Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.||365 days|
|_hjDoneTestersWidgets||Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||365 days|
|_hjIncludedInSample||Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||365 days|
|_hjShownFeedbackMessage||This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.||365 days|
|_hjid||Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.||365 days|
|_hjRecordingLastActivity||This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).||Session|
|hjTLDTest||When the Hotjar script executes we try to determine the most generic cookie path we should use,
instead of the page hostname. This is done so that cookies can be shared across subdomains (where
applicable). To determine this, we try to store the
|_hjUserAttributesHash||User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.||Session|
|_hjCachedUserAttributes||This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.||Session|
|_hjLocalStorageTest||This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.||N/A|
|_hjptid||This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site.||Session|
|_hjAbsoluteSessionInProgress||The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information.||30 minutes|